Website Emerson_News Emerson Automation Solutions

Description

The position exists for the purpose of providing administrative and technical support for Digital and Marketing primarily on web content administration, translation and site support, update and maintenance of Intranet and Internet sites, permission marketing, documentation and other related web support.

Responsibilities

Duty 1: System Support & Maintenance

Schedules and approves for web posting and publishing (Schedules the web posting of technical documents; Approves publishing of web pages)
Recommends improvement on change request and processes
Implements major change request (scripting, interactive content)
Troubleshoots major bugs/defects and assists associate developers in making sure issues/requests are resolved appropriately and on time (advanced bug/defects: loss of data, server errors, logical errors, unexpected app behavior)
Analyzes and recommends scope of change request (ex: web content, web translation, SharePoint site configuration)
Analyzes issues and concerns and recommends solution on how to manage the 3rd party vendor
Coordinates with country/world area content reviewers on content approval and publishing
Coordinates with cross-functional groups in executing translation projects

Web Projects

Reviews and analyzes web project requirements and approvals needed. Provides recommendations on the content

Duty 2: Project Support

Project Planning

Introduces and tests new technologies to continuously improve the technical capabilities of the team
Recommends and negotiates solution and development timeline to the stakeholders; gets their buy-in and commitment to any deliverable
Creates project scope and timeline for small applications
Leads project milestone and gate reviews
Reviews the objective in comparison to the actual output
Encodes documentation using standard project templates; stores and organizes the documents to the teams’ repository
Provides own work estimates and can negotiate turnaround time within the team

Project Execution

Creates prototypes, mock-ups using standard project templates and tools for projects without wireframes
Follows set coding standards, code sharing and design guidelines of the team
Shares only working codes with the teams
Develops simple modules or basic functionalities
Reports own progress back to the project tracking tool
Project Testing and Deployment

Facilitates the lesson learned collaboration with the projects team
Secures commitment on critical deliverables from different stakeholders such as marketing, training to align with Go-Live plans
Implements the necessary fix or improvement for advanced web project testing results

Duty 3: Mailbox Management

Handles escalations from Peers. (Tools/Process-related inquiries/escalations)
Allocates Requests/Tasks/Emails to appropriate individual/support group (Workload and Escalation Management)
Responds to Level 1 general inquiries and requests received from mailbox and identify need for escalations
Identifies appropriate transaction levels/Classification/Tier
Implements the necessary fix

Duty 4: Metrics, Reporting and Analytics

Creates and tests dynamic reports based on the designed format
Creates histograms, charts, summaries as necessary to aid in easy interpretation and better provide decision support to the Integrated Marketing team
Performs data validation to achieve data consistency
Generate, analyze, create report

Duty 5: Training and Development

Conducts intermediate/ comprehensive training on product, process and ERP/business tools
Develops training syllabi, course outlines, lesson plans and content of existing materials (e.g. presentations, evaluation tools, etc.)

Duty 6: Continuous Improvement and Innovation

Validates and tracks if the business unit action plan adequately addresses the situation and can lead to successful results through project milestone and gate reviews
Leads a team in handling a Continuous Improvement Project using a problem-solving methodology
Identifies continuous improvement project ideas
Maps processes as part of the procedure documentation

Requirements

Education: Bachelor of Science, Information Technology, Computer Science, Computer Engineering, or any related field of study/equivalent experience

Job Related Experience: At least 3-year experience in web programming, support and administration

Specific Knowledge: Advance knowledge in MS SharePoint Administration, CoreMedia Administration, WebSphere Administration, HTML, CSS, Java and JavaScript with jQuery.

Skills:

Communication skills (oral & written)
Analytical Skills
Organizing and planning skills
Interpersonal skills
Time/work management
Problem solving skills
Presentation / Facilitation skills

About Emerson

At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher.

As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

Whether you’re an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

To apply for this job please visit emerson.taleo.net.